Excellence in Service: The Enabling Power of Well Managed Technology

One of the five main areas identified for this conference is Technology Enabled Services for Cultural Heritage. It can be stated as fact that all information services are reliant on technology to some extent. The benefit of information technology in service delivery can only be achieved if it is well managed. This statement provides some background as to why it is necessary to manage information technology. Information technology is probably the fastest changing of all resources utilized in the information industry and therefore one of the more difficult resources to manage properly. A holistic and logical approach towards managing the information technology resources will go a long way in assuring success of the enterprise. The paper proposes a meaningful way in which this can be achieved. The study is based on the premise that change management will provide useful guidelines for the management of information technology, as the rate of change experienced in the information technology arena is notoriously high. The resulting management model has some elements of technology management and change management and provides a way in which information technology can be maximized to provide an information enterprise with the competitive edge IT is capable off.